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Troubleshooting

I have started the MASQ app for the first time, but I can’t seem to connect to any Node IDs
If you are still on the final connection screen of Onboarding, try to connect again using two Node IDs from the #cloud-nodes private testing channel.
If you are on the dashboard, enter two Node IDs manually, separated by a comma and no space:
E.g. masq://polygon-mumbai:[email protected]:57845,masq://polygon-mumbai:[email protected]:57845
When I start the MASQ app, it says "Daemon not Running"
If there is no MASQNode process running in your background services, its possible the MASQ daemon is blocked from communications (it uses websockets), it crashed or the process was killed somehow.
You can attempt to run it again by opening your MASQ installation folder, and finding the masqnode executable and running it with admin privilege, or opening a terminal window (with admin rights) from that folder and running it directly.
Alternatively, if you have tried to uninstall to reinstall the Beta software, you may have not uninstalled it completely or removed residual logs and cache files.
Please this head to page here and follow instructions here to remove them from your system, before reinstalling MASQ. Head to System Cleanup to ensure you have prepared your system for clean Beta install.
Lastly, it is possible the background masqnode daemon process was blocked by your machine firewall or task manager. The name of the running process is MASQNode or MASQDaemon
Please inspect in your task or process manager if this is running.
Why can't I turn on 'Serving' to earn $tMASQ?
Currently there are 2 criteria for serving using the MASQ app - upload speed and port-forward compatible router

Download Speed

To preserve a strong core test network of reliable bandwidth serving Nodes, the minimum requirement for the Download Speed test is 80Mbs.
Currently Upload speed is not being tested or enforced with minimum limit.
You can test your Speed again using the Serving toggle on the dashboard to see if you reach the minimum upload speed.

Port Forward

To be a MASQ serving node, you need to have a port-mapping on your router to allow traffic in from other peers you are serving on the MASQ Network. The internal MASQautomap component in the software will try to do this for you, but if it fails, it will only allow you to browse on the MASQ Network in 'consume-only' mode.
We are working on furthering the advanced settings capability so user can specify a custom port they open themselves in their router.
How can I check if my router will work without needing manual config?
Double NAT
One possible reason why serving won't work is that your router is connected behind another router from their ISP (or residential provider) that connects you to the Internet. This causes what is known as Double NAT https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
(this is more common in shared residential areas such as apartments, multi-home dwellings or in communities where the internet infrastructure is shared between units)
One solution in this situation, is to run the ISP's router in bridge mode, so that it basically just acts as a modem. This removes the NAT from the ISP's router, since it is now only acting as a modem.
To detect Double NAT problems, you can run a command from terminal tracert 8.8.8.8 (Windows) or traceroute 8.8.8.8 (MacOS/Linux) and look if the first 2 entries of the route are private addresses. (private addresses are usually in the 192.168.0.0 to 192.168.255.255 range, the 172.16.0.0 to 172.31.255.255 range, or the 10.0.0.0 to 10.255.255.255 range.)
(Network Address Translation (NAT) is a method of mapping one IP address space to another by modifying network address information in the IP header of packets as they pass through a traffic routing device.)
I'm running MASQ app, connected to Nodes and the dashboard says: "I am protected..." but I cannot browse any websites
There is a high probability that your node is delinquent from nearby network Node IDs for non-payment or possibly you are out of gas (MATIC on Mumbai) which has caused your service payments to not be sent out.
Firstly check your wallet page for tMASQ and MATIC balances. If you have sufficient tokens you can try to turn Node off and on using the Power Toggle.

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